Terms of Service
1. Introduction
These Terms of Service ("Terms") govern your use of Mental Offload ("the App" or "Service"), provided by Adam Khelifi in Denmark ("we", "us", or "our"). Mental Offload helps couples make household planning and responsibility more visible.
By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
2. Eligibility
Mental Offload is intended for adults. You must be at least 18 years old to create an account or use the Service.
3. The Service
3.1 Account and cloud service
Mental Offload requires an account created with Sign in with Apple. Your data is stored on your device and supported data is synchronized with our cloud service so it is available across your devices and, where you choose, with your partner.
The App is designed for iPhone with iOS 17 or later. Sign-in, cloud synchronization, purchases, and YAP require an internet connection.
3.2 Features
Depending on your plan, the Service can let you:
- create tasks, responsibilities, routines, routine steps, and appointments;
- keep quick thoughts and drafts in Offload before converting them into structured work;
- assign and view household work within a two-person couple;
- use notifications, activity history, summaries, data export, and account controls;
- use YAP to submit a voice recording for transcription and task extraction;
- purchase or manage a Solo or Couple subscription.
Offload items and drafts synchronize privately across devices signed in to the same account. They are not visible to the linked partner; converted household work follows its selected visibility. The exact data boundaries are described in the Privacy Policy.
3.3 Couple membership
Couple collaboration is designed for two people. Partner linking requires an explicit invitation and acceptance. The Couple plan may be required to invite or collaborate with a partner. Private and shared visibility follows the rules presented in the App and described in the Privacy Policy.
3.4 YAP voice processing
YAP is optional. When you record and submit audio, our service providers transcribe it and suggest Offload items. Suggestions may be inaccurate; review them before relying on them. Do not submit content you do not have the right to process. Provider and retention details are in the Privacy Policy.
3.5 Pre-release access
Beta or test versions may have different features or access and may change or end at any time. Test access does not create a right to free or continued access.
4. Your Account
You are responsible for:
- maintaining control of your Apple account and device;
- providing accurate account/profile information;
- keeping invite links and codes confidential;
- notifying us promptly if you suspect unauthorized access;
- activity performed through your account, except where caused by our failure to use reasonable security.
Do not share an account between people. Each partner should use their own account.
5. Household Content and Couple Sharing
You retain ownership of content you enter. You grant us a limited, non-exclusive license to host, process, synchronize, back up, and transmit that content only as needed to provide, secure, and support the Service.
When you invite a partner or enter information about them, you are responsible for having a lawful reason to provide their email or other personal data. Both members can interact with shared household data according to the App's authorization rules. Some data, including private tasks and account-private Offload drafts, has narrower visibility.
The Service is a coordination tool, not a monitoring, harassment, or surveillance tool. You must respect your partner's privacy and legal rights.
6. Data Export and Deletion
- Data export: Signed-in users can request an export through the App. Export scope, authentication, exclusions, and expiry are described in the Privacy Policy.
- Device data: Logging out clears the account's working copy from this device. Removing the App or clearing local data does not cancel an Apple subscription or delete your cloud account.
- Delete Account: Every signed-in user can initiate deletion of their own account through the available in-app control. If that control is unavailable or you need help with shared-data effects, contact [email protected].
- Partner deletion: A partner deletes their own account and couple-scoped private data. Shared work assigned to that partner remains for the owner without an assigned member. The owner's account and remaining couple data stay.
- Owner deletion: An owner deletes their own account and all data in the shared couple space, including both members' private items in it. The linked partner's account stays but is disconnected from the deleted couple. The owner does not have authority through this flow to delete the partner's account.
- Shared effects: Read the role-specific confirmation shown before deletion and coordinate with your partner where appropriate.
- Apple subscription: Account deletion and App Store subscription cancellation are separate actions. Cancel through Apple if you do not want renewal.
Deletion and retention are described in the Privacy Policy.
7. Subscriptions and Billing
7.1 Apple App Store
Subscriptions are purchased and billed by Apple under Apple's terms. Available plans, prices, billing periods, trial or introductory terms (if any), and included features are shown in the App and App Store before purchase.
7.2 Auto-renewal and cancellation
An auto-renewable subscription renews unless you cancel through Apple at least 24 hours before the current period ends, subject to Apple's rules. On iPhone, go to Settings > [your name] > Subscriptions, or visit https://apps.apple.com/account/subscriptions.
Cancellation stops future renewal but normally does not refund the current period. Access can continue until the period ends.
7.3 Restore, refunds, and entitlement changes
Use Restore Purchases in the App where available. Apple handles refund requests at https://reportaproblem.apple.com. Renewal, grace period, refund, revocation, expiration, or a plan change can alter Service access. Locally available content may remain on the device, but cloud/couple features can be gated by the resulting entitlement.
Deleting your Mental Offload account does not cancel your Apple subscription. Cancel it through Apple to stop future renewal. A purchase stays linked to the Mental Offload account used for the purchase and is not automatically transferred to a new account after deletion. Contact [email protected] before deletion if you want to keep using the purchase, or if Restore Purchases reports an account mismatch. Support can investigate; this is not a promise to restore deleted data or transfer a subscription. Do not buy again merely to resolve a restore problem.
7.4 Statutory withdrawal rights
Where Danish or EU consumer law gives you a withdrawal right, it normally lasts 14 days for a distance contract. Immediate digital delivery does not automatically remove that right; any exception requires the conditions set by applicable law. Apple's Denmark terms describe the withdrawal process and any exception for App Store transactions. Use Apple's purchase-history or refund controls for the purchase, or contact us if you need help with a request concerning our service. Cancellation of future renewal is separate from withdrawal. Nothing in these Terms limits mandatory withdrawal or refund rights.
See the Apple Media Services terms for Denmark.
8. Acceptable Use
You must not:
- use the Service unlawfully or infringe another person's rights;
- harass, stalk, intimidate, or surveil another person;
- access another account or couple without authorization;
- expose, guess, automate, sell, or misuse invite tokens or account credentials;
- probe, overload, disrupt, scrape, reverse engineer, or bypass Service security or plan controls except where law expressly permits;
- upload malware or content designed to damage the Service;
- use YAP or other inputs for content you are not entitled to process.
We may limit or suspend access where reasonably necessary to protect users, the Service, legal compliance, or security.
9. Intellectual Property
The App, website, branding, software, and original Service content are owned by us or our licensors and protected by intellectual-property law. These Terms grant only a personal, limited, non-transferable right to use the Service while your account is active and you comply with these Terms.
10. Third-Party Services
The Service relies on providers for sign-in, App Store payments, notifications, cloud and website hosting, email, and voice processing. Their own terms and privacy practices apply to services they control. Our current providers and the data they receive are listed in the Privacy Policy.
11. Service Availability and Changes
We aim to provide a reliable Service, but we do not promise uninterrupted or error-free availability. Connectivity, third-party service providers, device state, maintenance, security incidents, or events outside our reasonable control can affect access.
We may update, add, remove, or discontinue features. If a change materially affects paid access, data processing, or legal rights, we will provide notice where required by law and any applicable App Store rules.
12. No Professional or Relationship Advice
Mental Offload provides household coordination and visibility. It is not therapy, counseling, mediation, legal advice, medical advice, or a guarantee of fairness, equality, or relationship improvement. Summaries and charts depend on the data users enter and may be incomplete or inaccurate.
13. Disclaimers and Liability
To the extent permitted by law, the Service is provided "as is" and "as available". We are not responsible for indirect or unforeseeable loss caused by circumstances outside our reasonable control or by misuse of the Service.
Nothing in these Terms excludes or limits liability or remedies that cannot legally be excluded, including mandatory Danish and EU consumer rights, liability for fraud, or liability for death or personal injury caused by negligence.
14. Termination
You may stop using the Service, cancel your subscription through Apple, request/export data, and delete your account as described above.
We may suspend or terminate access for a material Terms violation, serious security risk, legal requirement, non-payment, or discontinuation of the Service. Where reasonably possible and legally permitted, we will give notice and an opportunity to export data before permanent termination.
15. Governing Law and Consumer Rights
These Terms are governed by Danish law. If you are a consumer, you also retain mandatory protections and forum rights under the law that applies to you; a governing-law clause does not remove those rights.
Please contact [email protected] first so we can try to resolve a complaint. You may also use any competent consumer authority or approved alternative dispute-resolution body available under applicable law. The former EU Online Dispute Resolution platform was discontinued and is not offered as a complaint route.
16. Changes to These Terms
We may update these Terms. We will update the date above and provide additional notice before material changes where required. If you do not accept updated Terms, stop using the Service, cancel renewal if applicable, and delete your account.
17. Contact
Email: [email protected]
Location: Denmark